A Process Quality Management System
نویسندگان
چکیده
This paper describes a Process Quality Management System (PQMS) project conducted at Coles Myer. The quality analysis performed in the initial phase of the project resulted in a high degree of similarity with the framework developed in Beckworth (1994). This provides validation of the data used in the framework as well as the categorisation. The paper describes the quality analysis completed, the resulting framework and the attributes of the entities involved. The process quality management system is developed from the established for the attributes and a method is proposed for concurrent evaluation of the quality of the process using the NAVIGATOR development methodology.
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